Policies

Please allow 3-5 business days for your order to be processed. 

Order Cancellation

If you need to cancel an order, please contact me at octaviaspriggsstudio@gmail.com as soon as possible. Once your order has been shipped, it can not be canceled or refunded.

Payment

Payment must be processed through Shopify; checks, money orders or other outside methods of payment are not accepted. 

Return and Exchange Policy

Thank you for your purchase! I am currently not accepting any returns or exchanges at this time. 

Shipping

Orders are shipped using USPS First Class Package Service or Priority Mail. Tracking numbers will be provided when an order ships. Single stickers are mailed using one Forever stamp - tracking numbers will not be provided for single stickers. 

Please be sure that the address you provide for shipping is correct. Once your order has been shipped, it can not be re-routed or sent to a different address. 

Damages and Other Issues

Orders are packaged with care but occasionally some things are damaged in transit. If there is an issue with your order or an item has been damaged in shipping, please contact me at octaviaspriggsstudio@gmail.com and I will do my best to make it right for you. 

Lost or Stolen Items

Please allow one week for transit time. Once your item has been shipped and has been accepted by the postal service, it is no longer Octavia Spriggs Studio's responsibility if your item becomes lost or stolen in transit. No refunds or replacements will be issued. If your order is showing that a label has been created but no other shipping updates are showing, please contact me at octaviaspriggsstudio@gmail.com so I can look into your order. 

Privacy Policy

This Privacy Policy describes how Octavia Spriggs Studio collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit this Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Examples of Personal Information collected: Same as listed above. 
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.